Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.
Risk Management & Decision Authority
Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
Provide robust, credible challenge to change submissions, rejecting those that do not meet required standards
Quality Assurance & Change Readiness
Hold delivery teams accountable for quality, completeness, and accuracy of change records
Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
Validate end-to-end readiness prior to change approval
Service Stability & Continuous Improvement
Drive reduction of change-related incidents and service disruptions through strengthened governance
Monitor change performance and implement continuous improvement initiatives
Your Profile
Experience and Qualifications:
Chairing and documenting Change Advisory Board review meetings as required.
Collaborating with other ITSM process streams and projects.
Driving the preparation of Changes and Releases by coordinating technical resources, including end users and 3rd parties, all with a sense of urgency and accountability.
Providing excellent stakeholder communication around Forward Schedule of Change
Demonstrated leadership of high-risk, complex change portfolios
Robust risk-based decision-making and governance expertise
Ability to challenge senior stakeholders and enforce standards with authority
Deep understanding of change governance beyond ITIL frameworks
Ability to operate as a control function rather than a coordination role
High credibility, executive presence, and resilience under pressure
Ideally, a minimum of ITIL v4 Foundation certificate
24+ months experience in a similar role operating within a defined Change Management framework.