Job Description

The Field Supervisor is responsible for overseeing and supporting a team of Service Technicians to ensure safe, productive, and high-quality service delivery at customer sites. The Field Supervisor will provide hands-on technical guidance, coordinate daily operations, and act as a key liaison between the team, planning staff, management and key customer contacts to ensure work is completed according to customer requirements and company standards. The Field Supervisor will also be responsible for monitoring performance and providing feedback, conducting spot audits as required, troubleshooting complex issues, and fostering the development and skills of the technical team.

Konecranes and Demag are currently seeking an experienced Field Supervisor, based in Wagerup, WA.

Reporting directly to the Service Manager, you will work closely with our technicians to provide outstanding support and service to our customers.

You'll enjoy the variety and sense of autonomy this role offers, as you:
Supervise field operatives including customer consultation, spot audits, quality control and safety.
Be able to carry out basic Inspection services to various makes and models of standard cranes.
Work on minor repair,



field modernisations and smaller installation jobs on standard equipment.
Be able to identify and source basic parts for sales to quotes repairs.
Be able to offer basic repair and field modernisation solutions to customers.
Be able to attend emergency breakdowns, identify and repair faults on standard cranes.
Ensure all parts and materials are available and correct before repair works are undertaken.
Assist the Service Manager in determining labour estimates, special tools, requirements or hazards on larger jobs.
Work with our Project Management team from time to time.
Guide Account Managers with estimated hours of labour and costs for repairs.
Perform Safety Review and Visit Reviews and ensure that next steps are documented.

What we expect from you:
Trade qualified with an electrical license
Previous experience in similar industry
Excellent communication skills
Safety conscious
A team player
Positive time management and organisational skills
Must be willing to travel interstate

You will have all the tools at your disposal to perform the retrofits and preventative maintenance necessary to keep our cranes protected and customers happy.

📌 Field Supervisor Wagerup
🏢 Konecranes
📍 Wagerup