Optus is seeking a Delivery Manager to lead end-to-end delivery of complex business and technology initiatives across voice, digital, and assisted service channels. You will drive cross-functional delivery teams in a matrix workplace to improve customer outcomes, agent experience, and regulatory compliance.
You will partner with operations, CX, Digital, and Technology to ensure solutions are fit for purpose, manage scope and budgets, and deliver on time within scope.
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📌 Delivery Manager: Transforming Contact Center Ops Melbourne (Australia)
🏢 Optus
📍 Australia
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