Client Services Administrator Public Practice Gold Coast.
About the role
We are seeking a diligent and organised Client Service Administrator to join our growing Accounting Team in Bundall, Queensland. This full-time role will be responsible for providing exceptional client support and administrative assistance to our valued clients.
What you'll be doing
Client relationship Management
Provide end-to-end administrative support to client account managers across new client onboarding, current workflow, and ad hoc advice needs.
workflow coordination
client communication ownership
Responding to client inquiries and correspondence in a timely and professional manner
Managing client files and records to ensure accuracy and organisation
Preparation of client financial documents packages
Dealing with ATO and lodgements
Collaborating with the accounting and advisory teams to provide seamless client service
Performing general administrative duties to support the smooth operation of the office
What we're looking for
Minimum 4 years of experience in a similar client service or administrative role in the accounting industry
Solid organisational and time management skills with the ability to prioritise tasks and meet deadlines
Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
Proficient in using XPM, Xero and Microsoft Office suite
A passion for working in a rapid-paced, client-focused environment
A strong sense of urgency, ownership and follow-through, with a genuine desire to ensure clients feel informed, supported and valued.
Flexible and adaptable, with a willingness to learn and take on recent challenge
How to apply.
Send your CV and a short cover letter (200 to 300 words) to Narmie at @savviaccounting.com, telling us:
Why this role and Savvi Accounting interests you.
Describe a time when a client, customer or stakeholder was frustrated because something had not been completed or communicated properly. What did you do and what was the outcome?
At Savvi, we believe communication and ownership are critical. Tell us about a time when you identified a problem or bottleneck and took initiative to resolve it without being asked.
Applications that do not address the above questions may not be considered.
We will respond to every application within 5 business days.