About the role
This role sits within the Service Team and reports to the Service Manager. You’ll take ownership of hardware, mobile and asset management across the organisation, ensuring systems, processes and stock are maintained to a high standard.

You’ll be responsible for end-to-end lifecycle management, service escalations, reporting, and supporting the wider team with technical guidance and process improvement. This is a hands-on role in a fast-paced environment where accountability, organisation and communication are key.

Key responsibilities
Manage hardware, mobile devices and peripherals across their full lifecycle
Oversee stock rooms, build areas, asset registers and compliance requirements
Own service tickets and escalations relating to hardware and device issues
Maintain accurate documentation, reporting and SLA tracking
Support ITIL-aligned service processes and change management activities
Work closely with internal teams to improve service delivery and efficiency
Provide guidance, support and mentoring to service team members where required

About you
Experience in IT hardware, asset management or service desk environments




Strong organisational skills with close attention to detail
Comfortable working in quick-paced, changing priorities
Good understanding of ITIL service principles
Confident communicator with a practical, hands-on approach
Able to take ownership and drive outcomes without heavy supervision

Requirements
2+ years’ experience in IT hardware, asset management or service desk/support role
Strong understanding of hardware lifecycle management and IT asset tracking
Experience working in structured IT environments (ITIL exposure highly regarded)
Familiarity with managing stock rooms, device builds and equipment distribution
Positive knowledge of Microsoft-based environments and common workplace tech
Confident handling service tickets, escalations and stakeholder communication
Strong attention to detail with solid documentation and reporting habits
Ability to stay organised and perform in a fast-paced, changing setting
Leadership or mentoring experience is a bonus, not essential
SCR-ryley-ladhams

📌 It Hardware & Asset Coordinator Canberra
🏢 Humanised Group
📍 Canberra