We are hiring an Operations Manager to lead and manage the delivery of our residential building operations. This is a critical leadership role working directly with the CEO, responsible for driving performance, improving workflow, and ensuring jobs are delivered efficiently from sales through to completion.
Based at our Wheelers Hill head office, this role oversees key departments including contract administration, drafting, estimating and customer service.
We build across Melbourne and select regional areas. With strong growth plans, we are looking for someone who thrives in a fast‑paced environment and can drive results across people, process and systems.
About the Role
You will be responsible for managing workflow across the business, ensuring jobs move efficiently from sales through to construction and handover.
This role requires solid leadership, problem‑solving and operational oversight to ensure timelines, quality and customer experience standards are met.
Key Responsibilities
Lead and manage the operations team
Oversee workflow from sales through to construction and completion
Monitor job progress, identify delays, and implement solutions
Drive team performance, accountability and KPI outcomes
Oversee contract administration processes and approvals
Review and manage job margins, forecasting and exceptions
Improve systems, processes and workflows across the business
Ensure high levels of customer service throughout the build journey
Liaise with external consultants, suppliers and regulatory bodies as required
What We’re Looking For
Strong experience in residential construction operations
Proven ability to manage teams and drive performance
Strong organisational and problem‑solving skills
Ability to manage workflow and priorities across multiple projects
High attention to detail and accountability
Robust communication and leadership capability
Ability to work in a fast‑paced, results‑driven environment
What’s on Offer
$150,000 to $170,000 + super (total package of $168,000 to $190,400)
Salary based on experiences and proven results
Work closely with the CEO
Lead a key function of the business
Opportunity to drive systems, process and operational improvement
Long‑term career chance in a growing company
Be part of a driven and high‑performing team
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📌 Operations Manager Melbourne
🏢 Goldstate Homes
📍 Melbourne
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