About the role

As a Case Manager, you'll own a caseload of participants — coordinating their supports, tracking their goals, and making sure the right services are in place at the right time. This is a role for someone who is equal parts organised and people-focused: you'll be the steady point of contact who keeps everything moving, spots risks early, and advocates for the best outcomes.

You'll work day-to-day in our digital platform, so you'll need to be confident learning and using current systems rather than reaching for paper and spreadsheets.

What you'll be doing
Managing a caseload of participants, coordinating their NDIS supports and monitoring progress against their goals
Being the key point of contact for participants, families, guardians, and support workers
Identifying and responding to changes in a participant's wellbeing, mental health, or circumstances, and escalating concerns appropriately
Building and maintaining relationships with participants, referrers, allied health, and community stakeholders
Keeping accurate, timely records in our digital platform and meeting NDIS documentation and compliance requirements
Contributing to intake and onboarding of current participants, and helping the business grow through strong, trusted relationships





What you'll bring

Essential
Experience in case management, support coordination, or a similar community services role
A solid understanding of mental health, including recognising warning signs and responding with empathy and professionalism
Confidence with technology — comfortable learning and working in digital systems, apps, and online tools
Solid people and communication skills, with a background in sales, customer service, relationship management, or another people-facing field
Excellent organisation and the ability to juggle competing priorities
A genuine, values-driven approach to supporting people with disability

Desirable
Experience in the NDIS or broader disability sector
Qualifications in mental health, community services, social work, psychology, or a related field
Understanding of psychosocial disability and recovery-oriented practice

Compliance requirements

To work with us, you'll need (or be willing to obtain):
NDIS Worker Screening Check (WA)
Working with Children Check (WA)
Current First Aid & CPR certificate
Valid WA driver's licence and reliable vehicle
The right to work in Australia

📌 Case Manager – Mental Health & Disability Support Perth
🏢 Ethical Supports Group
📍 Perth