About the Role

ANNEES® is seeking a Shop Manager to join our team at our Earlville, Cairns venue. Shop Managers own the day-to-day operation of their venue, delivering ANNEES® standards across guest experience, team performance, product quality, and venue compliance.

This is a full time, salaried position reporting to the Regional Manager, with direct oversight of Shift Leaders and A-Team Members at the venue.

What You'll Do

Venue Performance
Manage venue operations to achieve budgets and KPIs, and deliver a guest-first experience
Communicate venue performance to the team, celebrating wins and addressing shortfalls
Team Leadership and Development
Deliver ANNEES® training and coach Shift Leaders and Team Members to support their growth
Coordinate hiring, onboarding, performance reviews, and off-boarding with the Regional Manager

Venue Operations
Oversee product standards, rostering, timesheets, stock control, and daily reconciliation
Implement marketing campaigns and promotions, and manage guest experience complaints

Compliance and WHS
Ensure venue operations comply with ANNEES® policies and statutory WHS requirements
Champion the ANNEES® brand and culture through personal conduct and team leadership

What You'll Bring to the Role




Minimum 1 year of experience in a supervisory or management role within café, hospitality, or retail
Demonstrated experience leading a team to deliver consistent guest experience and operational results
Comfortable managing venue budgets, rosters, and stock control, with a sound understanding of wages percentage, cost of goods sold, and how day-to-day decisions affect both
Willingness to undertake training as required for the role

Employment Conditions
Remuneration: $79,000 – $82,000 per annum, as per individual employment contract
Ordinary hours: must be adaptable and willing to work across 7 days per week, including early mornings, weekends, and public holidays, as required by venue trading hours
Probationary period: 6 months from commencement date
Award/Agreement: Quick Food Industry Award

A-Perks
Free coffee on shift
30% discount on coffee and A-Merch
Team building and social activities
Career development and growth opportunities

How to Apply

If you meet the requirements above and are interested in this role, please submit your cover letter and resume.

Applications will remain open for a minimum of 4 weeks from the date this advertisement is first published. A police check is required for this role.

📌 Shop Manager Cairns
🏢 Annee's Caphê Sua Da
📍 Cairns