About us

Realrun helps businesses and real estate agents with a one-stop offline marketing platform, backed by live tracking and a team that actually stays on top of things. We’re an Australian company, and we’re growing fast. Right now, we need someone to take charge of how our customers are looked after and how the day-to-day operation runs.

The role

This is a hands-on role that sits right in the middle of the business. You’ll look after our clients, make sure jobs get done on time, and sort out problems before they turn into bigger ones. You’ll also run our support team, so they know what valuable looks like and follow things through properly.

Think of it as a mix of customer success, operations, and team leadership. If you’re the kind of person who likes things organized, enjoys solving problems, and gets satisfaction from a job finished properly, you’ll fit in well here.

What you’ll be doing
Looking after client and agent relationships and being the person they trust to get things sorted
Leading and coaching the support team day to day, and following up until work is actually done
Keeping an eye on active jobs, jumping on issues, and getting them resolved quickly
Building and tidying up the processes and reporting that keep things running as we grow




Handling the harder conversations and escalations calmly
Keeping track of the numbers that matter (response times, jobs completed, happy customers) and doing something about them
Working with the leadership team on how to grow the support and operations side

What we’re after
Solid experience in customer success, operations, or account management, ideally somewhere busy and service-focused
Experience leading or coaching a team. If you’ve managed a team before, even better
Excellent written and spoken English, and you’re comfortable picking up the phone to customers and partners
Properly organised, switched on, and happy to take ownership instead of waiting to be told
Positive at solving problems, strong attention to detail, and you follow through
Comfortable with CRMs and the usual online tools
Based in Australia with full working rights, since this is an on-site role

Why join
A growing Aussie startup where you’ll have real ownership, and you’ll see your impact
Plenty of variety. Customers, operations, and running a team, all in one role
A supportive crew, room to build things your way, and clear room to grow as we scale

📌 Operations & Customer Success Manager Neutral Bay (Australia)
🏢 Realrun
📍 Australia