O’Donuts is a growing Sydney-based Japanese nama donut brand. We are looking for a hands-on Operations Manager to oversee our Chatswood and Haymarket stores and ensure both locations operate smoothly, efficiently and consistently. This is a multi-site role requiring regular travel between stores and other operational locations. You will work closely with the business owner, store teams, production team and office staff. Key responsibilities

Oversee daily operations across both stores

Manage, train and support store supervisors and team members

Prepare rosters and monitor labour costs, attendance and staff performance

Maintain high standards of customer service, food quality, cleanliness and presentation

Coordinate stock ordering, inventory, deliveries and transfers between stores

Monitor sales and identify prospects to improve store performance

Support recruitment, onboarding and staff training

Resolve customer complaints and operational issues





Provide regular operational updates to the business owner About you

Previous experience as an Operations Manager, Multi-Site Manager, experienced Store Manager or Kitchen Manager

Experience in hospitality, cafés, bakeries, dessert stores or food retail

Robust leadership, communication and problem-solving skills

Experience managing rosters, labour costs, stock and store performance

Organised, practical and comfortable providing hands-on support in store A valid Australian driver’s licence and access to a reliable vehicle A current NSW Food Safety Supervisor certificate, or willingness to obtain one after commencing

Full Australian working rights Japanese language skills or experience working with Japanese brands and hospitality culture would be highly regarded.

📌 Operations Manager Sydney
🏢 O'Donuts
📍 Sydney