Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heartwarming moments. The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart , Join us and become a Heartist®.
Job Description
Our Concierge team is responsible for providing first impressions to our guests. As a Porter, your key responsibilities will include:
Welcoming guests.
Carrying luggage.
Valet parking of guest vehicles.
Explaining hotel facilities.
Maintaining the cleanliness standards of the Hotel entrance.
Providing tourism information including dining and entertainment recommendations.
Promoting the Accor Live Limitless Loyalty Program.
Ability to work a adaptable 7-day roster including AM and PM shifts.
You will also be well-presented with a positive and qualified attitude and have a passion for hotel operations and providing exceptional customer service.
Qualifications
The successful candidate will have previous experience in a similar role plus:
Ability to lift sometimes heavy luggage.
Ability to work as part of a team but also independently.
Ability to provide prompt and effective service including upselling advantageous.
Time management skills with the ability to multi-task.
Responsible Service of Alcohol and C Class Driver’s Licence (Manual).
Benefits
Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
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