Are you passionate about creating unforgettable guest experiences? Do you thrive in a rapid‑paced, luxury environment where every interaction matters? If so, we invite you to become part of our team as a Reservations Agent.
About The Role
As the first point of contact for many of our guests, you will play a vital role in shaping their journey before they even arrive. Through your professionalism, attention to detail, and genuine passion for service, you will transform inquiries into memorable stays and ensure every guest receives a seamless and personalised experience.
What You’ll Do
Manage room reservations via phone, email, and online channels with accuracy and efficiency.
Deliver exceptional customer service that reflects our luxury brand standards.
Provide guests with detailed information about accommodation, dining and hotel facilities.
Identify opportunities to enhance guest experiences through personalised recommendations and upselling.
Build strong relationships with guests and anticipate their needs before arrival.
Collaborate closely with Front Office, Sales,
and Revenue teams to maximize guest satisfaction and hotel performance.
Maintain accurate reservation records and ensure all guest preferences are captured.
Qualifications
Excellent communication and interpersonal skills.
Previous experience in reservations, front office, customer service, or luxury hospitality is highly desirable.
Robust attention to detail and organisational skills.
Confidence working with hotel reservation systems and technology.
A proactive, solutions‑focused approach with the ability to remain calm under pressure.
A commitment to delivering service excellence in every interaction.
Benefits And Perks
Build a career with the largest hotel group in the Pacific.
Central, accessible location in Melbourne’s CBD.
Laundered uniforms.
Complimentary hotel stay package for your work anniversary.
Worldwide employee and family and friends perks at Accor Hotels.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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