Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.
Enjoy work-life balance with versatile working options, and well-being initiatives that prioritise your health.

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners,you’llcontribute to meaningful work that makes a difference.

We’recommitted to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.

The Internal Dispute Resolution Specialist plays a key role in helping TAL deliver fair, consistent and timely outcomes for customers who raise concerns.



By investigating and resolving complaints with care, clarity and empathy, this role strengthens trust in TAL and supports our commitment to doing what’s right. IDR Specialists ensure responses meet our standards, prioritise urgent or sensitive matters, and contribute to continuous improvement—making a meaningful impact on both customer experience and TAL’s broader mission to protect what matters.

In This Role You Will:
Resolve customer complaints quickly and fairly to strengthen trust in TAL.
Conduct thorough, independent investigations to deliver accurate and balanced outcomes.
Communicate clearly and empathetically with customers to guide them through the resolution process.
Identify root causes and drive improvements that reduce recurring issues.
Collaborate with teams across TAL to achieve consistent, high‑quality

📌 Internal Dispute Resolution Specialist City Of Sydney
🏢 TAL
📍 City of Sydney