Team Leader – Transperth InfoLine Call Centre (East Perth Train Station) and Transperth InfoCentre (Perth CBD)

$39.37 an hour / $77,799 a year + penalty rates + super

Any hours worked before 7:00 am get 15% loading.

1.25% loading on a Saturday and 1.5% loading on a Sunday.

Our operational hours are between 5:00 am and 6:30 pm. You will work 5 days a week with 8‑hour shifts or 4 days a week with 10‑hour shifts (open to both). You are also expected to work occasional weekends and be versatile within our operating hours.

Responsibilities
Lead and develop a high‑performing team to deliver service excellence.
Manage day‑to‑day team performance, attendance and adherence.
Coach and mentor team members to achieve quality and efficiency targets.
Build strong relationships with internal stakeholders and our client.
Drive continuous improvement initiatives to enhance customer outcomes.
Monitor and report on performance metrics and operational results.

Qualifications




Experience leading teams in a contact centre or service setting.
A people‑first approach with solid coaching and engagement skills.
Confidence influencing, negotiating and building trusted relationships.
Exceptional written and verbal communication skills.
A proactive mindset with a focus on continuous improvement.

Benefits
Career development and leadership growth opportunities.
Supportive leaders who value your ideas and voice.
Employee networks that champion diversity and inclusion.
Access to training and quality development programmes.
Flexible work‑life balance options.
Long‑term Government‑backed contract stability.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
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📌 Team Leader Perth (Australia)
🏢 Serco
📍 Australia