Quality Assurance Officer – Coleraine

Quality Assurance Officer – Coleraine

05 Aug
|
Optimum Care Group
|
Coleraine

05 Aug

Optimum Care Group

Coleraine

Quality Assurance Officer

Location: Coleraine

Compensation: £15.13 per hour, £500 joining bonus.

Type: Full‑time, Permanent contract.

Hours: 39 hours per week. Annual leave: 5.6 weeks pro rata.

Closing date: Friday 31st July 2026.

Perks
£500 Joining Bonus – paid after 6 months in your role
Excellent pay rate: £15.13 per hour + 30p per mile mileage
Generous weekday and weekend On‑Call Rate
Enhanced Bank Holiday Rate: up to £30.26 per hour
Permanent Contract (no zero‑hours)
Eligible to apply for a Blue Light Discount Card
Free tunic supplied
Company Pension
Access to our Employee Mental Health Support Line
Paid and ongoing comprehensive training
Further education opportunities
A mobile phone will be provided for work purposes
Career progression prospects
Support from Management
Working with one of the largest and most successful domiciliary care companies in Northern Ireland

Responsibilities
Ensuring a high standard of service delivery, meeting all statutory requirements.
Reporting any client care issues in relation to health and safety and assisting with resolution.
Providing care to clients when required.
Training and development of staff,



supporting new employees through their probationary period, and fostering growth opportunities within the company.
Liaising with clients and families and attending client reviews as required.
Monitoring the required standard of care being delivered in the community.
Participating in rotational on‑call duty during office closures (including bank holidays).
Completion of records to the required standard.
Providing office cover when required.
Attending weekly update meetings with the Co‑ordinator to ensure effective communication.
Complying with company policies and procedures and legislative guidelines.
Maintaining NISCC registration.

Essential Criteria
Minimum of 1 year of domiciliary care experience.
Enhanced Access NI clearance.
Full driver’s licence and access to a car & car insurance in connection with business.
Must own and use a mobile phone.
NISCC registered.
Availability between the hours of business (7am – 11pm approx.).

Desirable Criteria
NVQ Level 2 in Care.
Supervisory experience.
ICT experience.

Optimum Care is an Equal Opportunities Employer.
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📌 Quality Assurance Officer – Coleraine
🏢 Optimum Care Group
📍 Coleraine

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