Company Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitalityisaworkofheart,

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As a Duty Manager, you will complete the following tasks (but not limited to):
Support the Front Office Manager in the daily management of the Front Office department.




Ensuring the productive and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times.
Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times.
Deal effectively with guest complaints and feedback in an efficient and skilled manner
Implementing strategies to increase productivity and morale.
You will be well-presented with a positive and qualified attitude and have a passion for hotel operations and providing exceptional customer service.
Promoting the Accor Live Limitless Loyalty Program.
Ability to work a flexible 7-day roster including AM, PM and night shifts as required

Qualifications

Qualifications The successful candidate will have previous experience in a similar role plus:
C Class Manual Driver’s Licen

📌 Duty Manager Melbourne (Australia)
🏢 Accor Hotels
📍 Australia