05 Aug
|
Australian Financial Complaints Authority
|
Melbourne
05 Aug
Australian Financial Complaints Authority
Melbourne
AFCA is seeking a Senior Manager, Service Management Process to own and improve ITIL-aligned processes across technology teams. You will standardise practices, ensure tool-enabled adoption (Freshservice), and align with risk and governance frameworks.
You will lead end-to-end process ownership, governance forums, training, and performance reporting, while mentoring teams and driving continual service improvements in a hybrid workplace.
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📌 It Service Management Process Lead Itil, Freshservice Melbourne
🏢 Australian Financial Complaints Authority
📍 Melbourne