Service Coordinator

Banhams WA is a well-regarded, privately owned company operating across the Fire services industry. Delivering comprehensive, statewide fire protection solutions, we work across inspection, testing, maintenance and rectification, aligned to Australian Standards and best-practice methodologies. We are seeking a Service Coordinator to join our team and play a key role in supporting our fire operations.

Role Overview

As a Service Coordinator, you will sit at the centre of our fire services operations. This is a quick-paced, hands-on coordination role where you will manage the flow of work from job request through to completion. You’ll be responsible for keeping jobs moving, technicians scheduled, clients informed, and systems updated.

This role suits someone who enjoys being busy, takes ownership, and has strong prioritisation and follow-through skills.
Schedule and coordinate field technicians across service, testing, maintenance, and reactive works
Manage bookings, job changes, technician availability, and daily priorities
Use Uptick to create, update, monitor, and close out service jobs
Coordinate materials, parts, access requirements, and site information before attendance




Liaise with technicians, clients, suppliers, subcontractors, and internal staff
Follow up job notes, photos, reports, defects, materials, and completion information
Support the Service Manager with daily service department operations
Help keep jobs, records, and client communication accurate and up to date

What we are looking for
Previous experience in service coordination, scheduling, dispatch, or service administration
Experience using Uptick, or strong experience with similar systems such as Simpro
Robust organisational skills and attention to detail
Confident phone and email communication
Ability to manage competing priorities
Valuable problem-solving skills and a practical, team-focused attitude
Experience in fire protection, building services, facilities maintenance, is essential to be successful in this role.

Why Join Banhams
Join a respected and growing WA fire services provider
Work in a supportive, team-oriented environment
Gain exposure across a broad range of fire services
Long-term stability with opportunities to grow your skills

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