We offer real work life balance and perks that count. Depending on your role, you may have access to a 4 day compressed week or 9 day fortnight, generous leave provisions including Wellness Leave and up to 3 days of end of year shutdown leave, and discounts through Fitness Passport, Solstice Energy, MyState Bank, Launceston Aquatic Centre and the QVMAG Gift Shop, plus a free EAP, discounted health insurance through St Luke's Health and BUPA, and more.

Turn frontline friction into smarter ways of working

If you've spent your career in the thick of field based operations, council depots, construction sites, utility networks or anywhere crews are out getting the job done, you'll know exactly the kind of friction that slows them down. As Operational Improvement Planner, you'll dig into service data, field observations and community feedback to spot what's causing it, then design practical fixes that stick.

This is a functional leadership role with real influence and no direct reports. You'll work alongside Team Leaders, Supervisors and field teams across City Operations,



building the trust to shift how people plan, prioritise and use our systems, without ever needing to pull rank.

You'll be out in the field more than behind a desk, testing ideas with the people who'll use them and helping embed current systems and processes into everyday practice. It's a role for someone who backs their judgement, communicates well and genuinely enjoys making things run better.

Key responsibilities of this position include:

Lead diagnostic reviews across City Operations to identify inefficiencies, duplication and service gaps, and design practical, measurable improvements
Coach and influence Team Leaders, Supervisors and field crews to embed consistent, accountable work practices, without direct people management responsibility

Provide functional leadership during the rollout of recent systems and processes, translating them into practical field based workflows

📌 Operational Improvement Planner Launceston (Australia)
🏢 City Of Launceston
📍 Australia