Why IFYS?
For over 46 years IFYS has strived to create a supportive environment where both our clients and staff feel valued, respected, and empowered.
Introduction
For over 46 years IFYS has strived to create a supportive environment where both our clients and staff feel valued, respected, and empowered.
We believe our people are our greatest strength.
That's why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.
We are an inclusive workplace that celebrates diversity and difference in our communities.
We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.
About The Opportunity
IFYS has an exciting opportunity for a skilled and motivated leader to fill the role of Case Manager in Townsville.
This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers.
As a Case Manager you will make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.
What's on offer?
Permanent leadership role based in Townsville
Full time role, Monday to Friday roster
Salary base $110,350 per annum + superannuation - IFYS is committed to gender pay equity
Five weeks annual leave per annum
Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
Career and professional development opportunities
Skilled leadership and supportive team environment
Unique in-house training opportunities including Therapeutic Crisis Intervention,



Preventing Child Sexual Exploitation and Sanctuary training
Free access to the CALM Premium App & Flight Centre personal travel discounts
Access to the Employee Assistance Program (EAP)
Key Responsibilities
Manage and oversee the day to day running of the program
Provide leadership and management to all staff including supervision and development
Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment
Manage positive relationships with all stakeholders
Ensure the program adheres to all reporting and documentation requirements
Write Safety Plans and contribute to Positive Behaviour Support Plans
Attend critical appointments with young people and facilitate/attend relevant meetings
Complete rosters that reflect smart rostering and industrial compliance
Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
Contribute to efficient and comprehensive on boarding, induction and training of new staff
Requirements For The Role
Experience working in a leadership position in a similar field
A relevant tertiary qualification, Diploma level or higher
Knowledge of relevant legislation and best practices




Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
Exceptional time management and prioritisation skills
Demonstrated experience in maintaining program compliance
A continuous learning mindset
Must hold or be willing to obtain if successful
Valid Queensland driver's license with no restrictions
QLD Working with Children Check (Paid Blue Card)
Licensed Care Suitability Check (LCS2)
National Crime Check (IFYS will complete a new check through our systems)
Ability to provide two recent line manager references (including your current employer)
Applications close: 5:00 pm 11th of August, ****.
Applications received after this date will still be accepted but may not become part of the initial candidate pool.
We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities.
As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.
It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.
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📌 Case Manager (Townsville)
🏢 IFYS
📍 Townsville