Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages
Roles and Responsibilities
Lead the design and implementation of solutions usingDynamics 365 Customer Insights – Journeys (Real-time Marketing)andPower Pages (Power Portal).
Architect scalable and secure customer engagement solutions, includingcustomer journeys, segmentation, email marketing, and event management.
Design and developPower Pages portalswith custom UI, authentication, and role-based access.
Providetechnical leadership and mentorshipto development teams; enforce coding standards and best practices.
Translate business requirements intotechnical design documents and scalable architectures.
Configure and customize:Customer Insights Journeys (segments, triggers, journeys, forms, emails)
Power Pages (Liquid templates, web roles, content, site settings)
Develop custom solutions using:Power Platform (Power Automate, Power Apps)
Integrate Dynamics 365 withexternal systems and third-party applicationsusing APIs, Azure services, or middleware.
Implementsecurity models, including authentication (Azure AD B2C, external identity providers) and authorization.
DriveCI/CD implementation, workplace management, and deployment strategies using Azure DevOps.
Conducttechnical reviews, code reviews, and solution validations.
Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.




Ensure compliance withdata privacy, governance, and performance standards.
Strong hands-on experience in:Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
Expertise inMicrosoft Dataverseand data modeling.
Proficiency in:Liquid templating
Experience withPower Platform tools(Power Apps, Power Automate).
Strong integration experience usingREST APIs, Azure Functions, Logic Apps.
Knowledge ofsecurity frameworks, authentication (OAuth, Azure AD B2C), and role-based access.
Experience insolution design, architecture, and technical leadership.
Familiarity withDevOps practices, CI/CD pipelines, and environment management.
Strong problem-solving, analytical, and debugging skills.
Excellent communication and stakeholder management abilities.
Preferred Skills
Microsoft certifications such as:
MB-260 (Customer Data Platform Specialty)
Experience withCustomer Data Platforms (CDP)and customer data unification.
Exposure toAI-driven personalization and customer analytics.
Knowledge ofevent management modules in Customer Insights Journeys.
Experience withAzure Integration Services(Service Bus, API Management).
Familiarity withfront-end frameworks and UX best practices.
Experience working inAgile/Scrum environments.
Domain experience in industries likeRetail, BFSI, Healthcare, or Telecom.
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📌 Dynamics 365 Customer (Melbourne)
🏢 XPT Software
📍 Melbourne