Great career paths and development with an entrepreneurial organisation
Enjoy a great work / life balance with mornings, evenings and weekend shift
VIC, Ascot Vale Leisure Centre - Ascot Vale ****
Great career paths and development with an entrepreneurial organisation
Full-time position available
Enjoy a great work / life balance with mornings, evenings and weekend shift
This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.
The Role
Reporting directly to the Centre Manager, the role of the Guest Experience Coordinator will be to provide leadership and direction to the customer service staff under direct supervision and ensure the delivery of high levels of customer service.
You will need to deliver services to the customers in the most effective and effective manner and in line with Belgravia Leisure's mission, vision and values by delivering a first-class experience for the facilities customers.
The ideal candidate will be energetic, dynamic, outgoing and fun.
You will need outstanding communication skills and a commitment to customer service excellence to ensure our swim school members, patrons and parents are gaining maximum benefit and enjoyment from the services provided.
Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility.
This role may include weeknights and weekends work as required and is a full-time position.
Key Accountabilities
Provide excellent customer service to all customers,
both in person and over the telephone by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards
Support the enrolment of children into the centre's swimming and water safety programs
Ensure customer service staff are well informed and have a sound knowledge of the Centre's services and programs.
Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
Respond to community requests for bookings
Implement processes for the success of the Learn to Swim Program
Ensure that staff and patrons understand requirements relating to aquatic supervision
Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
Meet all reporting requirements
Maintain attention to detail in all administration tasks
Essential
Cash Handling and Customer Service experience
Passion for Customer Service Sound interpersonal and communication skills
Excellent organisational skills
Proven ability to work independently and in a team environment
Current Level 1 Senior First Aid
Current CPR
Current Working with Children Check
Current Victorian Police Check
Desirable
Similar experience in a fast paced, multi-faceted customer service role
Experience with a computer-based point of sale system
Previous industry experience is highly regarded!
The Company
Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at ******.
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