Infosys is a global leader in digital services and consulting.
Position
ServiceNow ITOM Lead
Location: Perth, Australia
Salary: AUD 150,*******,215 Annual Gross (Indicative)
Flexible working arrangements (hybrid, reviewed case‐by‐case).
ServiceNow ITOM Lead – Role Overview
Lead the strategy, design and implementation of ServiceNow ITOM solutions, ensuring robust Discovery, accurate CMDB, real‐time visibility and automated operations across the enterprise IT landscape.
Key Responsibilities
Drive end‐to‐end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management and Orchestration.
Architect scalable ITOM solutions aligning with infrastructure, cloud and network strategies.
Ensure CMDB health, dependency mapping and service‐level visibility.
Implement monitoring/event integrations (e.g., SolarWinds, Dynatrace, AppDynamics, Zabbix).
Lead automation using Flow Designer, Orchestration and IntegrationHub.
Govern ITOM standards, MID Server strategy and data quality frameworks.
Mentor developers/analysts and collaborate with infrastructure, cloud and DevOps teams.
Skills & Experience
7+ years of ServiceNow experience with deep expertise in the ITOM suite.
Hands‐on with Discovery patterns, probes, sensors, identification rules and reconciliation.
Strong knowledge of CMDB data models (CSDM) and service dependency mapping.
Experience integrating ITOM with monitoring and cloud platforms (AWS,



Azure, GCP).
Strong scripting (JavaScript), API integrations and troubleshooting skills.
Certifications: CSA mandatory; CIS‐Discovery, CIS‐Event Management or ITOM Specialist preferred.
Preferred
Experience authoring ITSM policies, SOPs, standards, operational models, runbooks and training assets.
Hands‐on expertise as a ServiceNow power/expert user across ITSM and ITOM modules (administration optional).
Practical experience with CMDB governance, service mapping, CI lifecycle management and data quality improvement.
Additional
Experience working on large projects.
Excellent customer‐interfacing skills.
Excellent written and verbal communication skills.
Solid attention to detail and outstanding analytical and problem‐solving skills.
Benefits
Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case‐by‐case)
Health Insurance Discount and Well‐being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
EEO Statement
All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
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📌 Servicenow Itom (Melbourne)
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