Location: Coffs Harbour Jetty, New South Wales ****, Australia
Contract: Full-time, Entry Level.
Position Description
Position: Elder Care Connector
Objectives
The Elder Care Connector is responsible for building strong relationships with Aboriginal and Torres Strait Islander Elders, their families, community groups, and service providers to increase awareness, engagement, and access to aged care services.
The role supports clients to navigate aged care systems, access culturally safe services, and achieve positive health and wellbeing outcomes.
The Elder Care Connector will actively promote the program within the community, identify unmet needs, grow and maintain a sustainable client caseload, and contribute to service planning and advocacy initiatives.
Role responsibilities
Actively promote and provide a comprehensive, culturally secure primary health care approach to care, focusing on the individual needs and rights of aged and elderly clients.a.
Welcoming, caring and engaging appropriately with clients and community
b. Health education, brief interventions and health coaching for lifestyle and health issues such as smoking and physical activity
c. Transporting clients to and from health appointments and engagement sessions
d. Co‐ordinating specialist, allied health and/or specific burden of disease clinics
e. Conducting home visits and outreach when appropriate
f. Client health care co‐ordination
g. Assist clients with referrals to external allied health and community service organisations
h. Identify barriers that may impact on client's access to health services and provide feedback to senior staff and assist with implementing solutions
Perform consultations with aged and elderly clients, including listening to their story, and provide a general health care service within your scope of practice.a.
Provide health assessment as an essential component of annual client care
b. Promote health assessments and support cross‐functional collaboration by contributing to inter‐departmental projects, organisational initiatives and continuous improvement activities as required
Provide support to access health care services to aged and elderly clients.a.
Transporting clients to and from health appointments and engagement sessions
b. Co‐ordinating specialist, allied health and/or specific burden of disease clinics
c. Conduct home visits and outreach when appropriate
d. Client health care co‐ordination
e. Assist clients with referrals to external allied health and community service organisations
f. Identify barriers that may impact on client's access to health services and provide feedback to senior staff and assist with implementing solutions
g. Work collaboratively within multidisciplinary health care teams to achieve better health outcomes for Aboriginal people and communities, and facilitate relationships between patients and other health professionals
h. Promote health assessments as an essential component of annual client care
i. Support cross‐functional collaboration by contributing to inter‐departmental projects, organisational initiatives and continuous improvement activities as required
j. Undertake other duties within the scope of the role as reasonably directed from time to time
Contribute and monitor Aged Care Supports.a.
Active community outreach to promote aged care services and identify potential clients




b. Support clients to identify goals and needs to ensure they get the appropriate level of care and services, which may include referrals to other specialised services and support
c. Support clients' aged care needs through internal referral processes
d. Assist clients with advocacy and support throughout the My Aged Care registration and review processes
e. Assist clients to access brokerage and other relevant support programs, including advocacy, coordination and navigation of services to address identified care and support needs
f. Provide support to enable client access to appointments
g. Liaise with the aged care team to continuously review and enhance the role
h. Develop and maintain strong relationships with Elders, families, community groups, health professionals, and external service providers to increase awareness and utilisation of aged‐care services
i. Participate in community events, outreach activities, and stakeholder meetings to promote Galambila's aged care programs and identify potential clients who require support
j. Actively identify opportunities to increase client engagement and support sustainable growth of the aged care caseload
k. Monitor service demand and emerging community needs and provide recommendations to improve service accessibility and program delivery
Ensure the confidentiality and efficient management of client's medical records.a.
Maintain client confidentiality
b. Uphold the dignity and rights of clients, carers and families while respecting privacy and confidentiality at all times
c. Ensure all information is recorded accurately and maintained in client files
d. Contribute to and write reports, prepare submissions, and develop patient support letters as required
Understand and be aware of relevant legislation and workplace policies and procedures as they relate to client care such as Privacy Act and Workplace Health and Safety.
Key Performance Indicators
Build and maintain positive relationships with Elders, families, and community stakeholders.
Increase awareness of aged care services through regular outreach and engagement activities.
Contribute to growth and maintenance of an active aged care client caseload.
Support eligible clients to access My Aged Care and other relevant aged care services.
Maintain accurate records and reporting requirements.
Contribute to positive client outcomes and service satisfaction.
Job Specific Capabilities
Excellent and strong relationships with the local Aboriginal and Torres Strait Islander Community.
Good communication and interpersonal skills, with the ability to build trusting relationships in community.
Demonstrated understanding of the principles of person‐centred care and trauma‐informed practice.
Demonstrated ability to build and maintain solid community and stakeholder relationships.
Strong networking and community engagement skills.




Ability to promote services and identify opportunities to increase client participation and program utilisation.
Understanding of the importance of outreach and relationship‐based engagement in improving access to aged care services.
Experience working with older people.
Understanding of the internal ACCHO services available to clients.
Knowledge of or willingness to learn about the aged care landscape.
Ability to or willingness to learn how to enter data and reporting.
Demonstrated experience working unsupervised and as part of a team.
Workplace Responsibilities
Work as a team member, seeking support, guidance and direction as required.
Perform any other duties consistent with the terms of employment as may be directed or implied from time to time.
Participate in staff performance reviews.
Workplace Health and Safety Responsibilities
Follow defined WH&S; and injury‐management policies and procedures.
Take reasonable care for the safety of others in the workplace.
Ensure organisational compliance with any requirements of the WH&S; Act and other legislation with regard to health, safety and welfare in the workplace.
Not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare in compliance with the WH&S; Act or other legislation.
Report all accidents or incidents that did, or could have resulted in, injury to others in the workplace or damage to property.
Report all hazards or potential hazards.
Be familiar with emergency evacuation procedures and participate in regular training in safety procedures.
Provide input into regular safety inspections for their department.
Child Protection Responsibilities
Be familiar with and adhere to legislation in relation to Child Protection and comply with NSW Health Frontline Procedures for the Protection of Children and Young People.
Attend training in Child Protection as required.
Continuous Quality Improvement Responsibilities
It is the responsibility of each staff member to be aware of the contents of the policy and procedures manuals and work within the principles contained therein.
Each staff member is expected to be committed to quality service and to participate in activities to enhance continuous quality improvements in the workplace.
Non Smoking Policy
Galambila provides a smoke‐free work environment and promotes a no‐smoking culture for staff where they are encouraged and supported not to smoke.
Please note Galambila Aboriginal Health Service considers that being Australian Aboriginal is a genuine occupational qualification under s.14 of the Anti‐Discrimination Act **** NSW – the successful applicant will need to providedocumentation that they are recognised by the Aboriginal Community as being of Aboriginal descent.
Employment Arrangements
A noffer of employment is subject to a six (6) month probationary period.
Continuation in the role is subject to funding and satisfactory performance.
A review of performance will be conducted 3 months after commencing.
All staff undertake individual Performance Agreements including regular reviews.
Your reporting lines may change from time to time at Galambila in accordance with operational requirements.
This appointment is subject to a satisfactory clearance for a police check and a clearance for working with Children undertaken by the Office of the Children's Guardian (NSW).
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📌 Elder Care Connector (Coffs Harbour)
🏢 Rgit Australia
📍 Coffs Harbour