At the UniLodge Living Group, we know that exceptional living experiences begin with exceptional people.
Whether your strengths are in property management, hospitality, or community engagement, you'll find meaningful work and room to grow here.
We're proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand.
With a rapidly expanding portfolio of 120+ properties (and many more to come), there's never been a more exciting time to join our journey especially as we turn 30 this year.
The Opportunity
Step into a rewarding career as a where you'll play an integral role in the seamless day to day operations of a thriving residential community.
In this customer-focused position, you'll help deliver an exceptional living experience for residents while serving as a trusted first point of contact for residents, prospective tenants, and visitors alike.
Based at UniLodge Park Avenue in Parkville, you will help lead the resident experience and operational delivery of a modern, 369-bed student accommodation community.
Working closely with the General Manager, you will oversee the frontline customer service function and help create a welcoming, safe and well-managed environment for our residents.
Key Responsibilities, Include
Lead, coach, and support the Customer Service team, setting clear expectations for service and operational performance
Coordinate team priorities, workflows, and reception coverage
Act as an escalation point for complex resident enquiries, complaints, and tenancy matters
Drive leasing activity, enquiry follow-up, applications, renewals, and occupancy outcomes
Oversee rent collection, arrears follow-up, resident accounts, and associated administration
Work closely with the General Manager, Residential Life and Maintenance teams to deliver a consistent resident experience
Support team training, onboarding, ongoing performance development
About You :




You are a customer-focused property professional who thrives in a fast-paced, people-first setting.
Highly organised and proactive, you bring a strong ability to manage competing priorities while maintaining exceptional attention to detail.
Previous experience supervising or leading a customer-facing team
Experience in student accommodation, residential property, real estate, hotels or a similar operational environment
Demonstrated experience managing difficult conversations and resolving customer complaints
Confidence working with leasing, resident accounts, arrears and administrative systems
Strong written communication, reporting and attention to detail
Knowledge of Victorian residential tenancy requirements would be advantageous
Experience using StarRez or a comparable property management system would be highly regarded
Unrestricted working rights in Australia
Valid National Police Check + WWCC (VIC).
Perks with UniLodge Australia:
We Offer
A refined and inclusive culture where individuality is respected and meaningful contribution is valued
A genuine voice at the table, with opportunities to shape our future through engagement forums and Viva Engage
A connected community, brought to life through curated team events, celebrations and social initiatives
Exclusive travel privileges, with preferred rates across Essence Hotels & Apartment
Rewarding referral recognition, with up to $1,000 for introducing exceptional talent to our growing teams.
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace.
Candidates are required to declare any history of involvement in gender‐based violence, in line with our commitment to preventing gender-based violence in the workplace.
UniLodge Australia is part of the UniLodge Living Group.
We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
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📌 Customer Service Manager (Melbourne)
🏢 UniLodge Living Group
📍 Melbourne