Microsoft Dynamics 365 CRM Technical Lead
Location: Melbourne
Salary: AUD 129,*********,018 Annual Gross
Roles and Responsibilities
Act as the Functional Lead for Microsoft Dynamics 365 CRM implementations across one or multiple projects.
Lead business requirement gathering, analysis, and functional solution design workshops with stakeholders.
Translate business processes into functional specifications, user stories, and configuration designs.
Provide functional leadership across Dynamics 365 modules such as Sales, Customer Service, Marketing, and Case Management.
Define and validate solution designs including business rules, workflows, automation, and security roles.
Work closely with technical architects and developers to ensure functional requirements are correctly implemented.
Review configurations, customisations, and integrations to ensure alignment with business expectations.
Support data migration, system integration, testing strategy, and user acceptance testing (UAT).
Manage functional risks, dependencies, and scope changes in collaboration with project managers.
Support change management, training, and user adoption activities.
Mentor and guide junior functional consultants and analysts.
Participate in pre‐sales activities including solution demonstrations, estimates, and proposal inputs when required.
Essential Qualifications
Bachelor's or master's degree in computer science, Information Technology, or a related field
7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement
Solid functional expertise in one or more Dynamics 365 modules:Sales
Customer Service
Marketing
Field Service (desirable)
Proven experience leading functional streams or work packages on enterprise CRM programs.




Expertise in:Business process mapping and requirements analysis
Configuration of entities, forms, views, business rules, workflows, and security
Functional design documentation and solution mapping
Strong understanding of Dataverse and Dynamics 365 data model.
Experience working in Agile / Scrum delivery environments.
Excellent stakeholder management, communication, and facilitation skills.
Ability to work effectively in onsite‐offshore delivery models.
Preferred Qualifications
Microsoft certifications such as Dynamics 365 Functional Consultant and Power Platform Functional Consultant.
Experience with Power Platform:Power Automate
Power Apps
Power Pages (functional exposure)
Experience in public sector, utilities, financial services, insurance or other regulated industries.
Exposure to large‐scale digital transformation or multi‐system integration programs.
Experience supporting pre‐sales, RFPs, or solution design activities.
Additional
Excellent stakeholder management and communication skills
Ability to translate complex business requirements into scalable technical solutions
Experience leading distributed, onsite‐offshore delivery teams
Strong problem‐solving, decision‐making, and solution ownership mindset
Benefits
Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case‐by‐case basis)
Health Insurance Discount and Well‐being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
'All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
'
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📌 Microsoft Dynamics 365 Crm Technical Lead (Melbourne)
🏢 Infosys
📍 Melbourne