Lead the Front Office of Tasmania's largest hotel.
At ibis Styles Hobart, hospitality is a work of heart.
Located in the heart of Hobart on Macquarie Street, ibis Styles Hobart is Tasmania's largest hotel, featuring 296 rooms and a vibrant, high-volume operation just moments from Salamanca Market and Hobart's waterfront.
Job Description
Reporting to the Operation Manager, you will take full ownership of the day-to-day Front Office operation and lead a team committed to delivering warm, efficient and memorable guest experiences.
Responsibilities
Lead, coach and develop the Front Office team, creating a positive, accountable and high-performing culture
Maintain a visible presence across the hotel and provide hands-on leadership during peak periods
Oversee all Front Office operations, ensuring smooth arrivals, departures and guest interactions
Drive guest satisfaction, loyalty enrolments, upselling and other key departmental performance measures
Manage rosters, productivity and labour costs in line with business demands and budget expectations
Work closely with Reservations, Housekeeping and other departments to optimise room allocation and operational flow
Oversee VIP arrivals, groups, special requests and complex guest situations
Review guest feedback and implement practical improvements to service and processes
Manage departmental reporting, forecasting, audits and financial procedures
Ensure Front Office systems, procedures and Opera PMS processes are accurate and effective
Support recruitment, onboarding, training, performance management and succession planning
Maintain compliance with brand standards, workplace health and safety requirements and emergency procedures
Champion Accor's Heartist culture and lead by example in every interaction
Qualifications
About You:




Previous leadership experience within Front Office, or a comparable hotel operation
At least five years of Front Office experience, with a minimum of two years in a supervisory or management position preferred
Strong knowledge of hotel Front Office procedures and Opera PMS
Demonstrated experience managing rosters, labour costs and departmental productivity
An understanding of forecasting, budgeting, revenue management and hotel performance measures
A genuine passion for coaching, developing and recognising team members
The confidence to manage guest concerns and operational challenges calmly and professionally
Strong communication, organisation and problem-solving skills
A practical, hands-on leadership style and willingness to support the team when required
Flexibility to work across a seven-day hotel operation, including occasional evenings, weekends and public holidays
Benefits
The opportunity to lead the Front Office of Tasmania's largest hotel
A highly visible leadership role with genuine influence over the guest and team experience
Career development and progression opportunities across Accor's extensive hotel network
Heartist Membership, providing discounts on accommodation and food and beverage worldwide
Family and friends discounts across selected accommodation, services and events
Access to the Accor Live Limitless loyalty program, allowing you to earn status and reward points on eligible stays
Access to Learn Your Way, Accor's modern training and development platform
Recognition through service anniversaries, Accor tenure milestones and team recognition programs
A supportive leadership team and a diverse, energetic hotel workplace
Applicants must hold unrestricted Australian working rights.
Unfortunately, sponsorship is not available for this position.
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📌 Front Office Manager - Ibis Styles Hobart
🏢 Accor
📍 Hobart