Performance, Capacity and Continuity Manager
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.
The Performance, Capacity and Continuity Manager will be responsible for governing, executing, reporting, and continually improving Service Level Management, Capacity & Performance Management, IT Service Continuity Management (ITSCM), Business Continuity Planning (BCP), and Disaster Recovery (DR) processes within a Federal Government ICT environment.
Responsibilities
Lead and govern Service Level, Capacity & Performance, Business Continuity and Disaster Recovery practices within an ITIL‐aligned environment.
Monitor service performance, identify risks and trends, and deliver Service Improvement Plans to enhance outcomes.
Develop and maintain capacity plans, analyse utilisation trends, and forecast future service demand.
Maintain and test Business Continuity and Disaster Recovery plans, including coordinating exercises and post‐incident reviews.
Engage stakeholders, facilitate governance forums, and support audits while ensuring compliance with PSPF, ISM and contractual obligations.
Qualifications
Proven experience (5+ years) in IT Service Management within complex enterprise or Federal Government environments.
Demonstrated expertise in Service Level Management, Capacity & Performance, Business Continuity and Disaster Recovery.
Strong capability in producing executive‐level reports, dashboards, and governance artefacts (ideally using ServiceNow).




Excellent analytical, problem‐solving and stakeholder engagement skills.
Strong written and verbal communication skills, with the ability to work collaboratively across teams.
Security Clearance
The role requires the successful applicant to be an Australian Citizen and hold a Baseline level security clearance.
Commitment to Non‐Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Pay Range and Benefits
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employment advantages include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
#J-*****-Ljbffr

📌 Performance, Capacity And Continuity Manager (Canberra)
🏢 Leidos Australia
📍 Canberra