Mid-Market Customer Success Manager - APAC
Sydney, Australia
Iterable is the leading AI‐powered customer engagement platform that helps brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale.
With a global presence and remote teams worldwide, we are committed to building a diverse and inclusive workplace.
Position Overview
As a Customer Success Manager, you will own a portfolio of engaged mid‐market customers, acting as a strategic partner to daily users and executive stakeholders.
You will translate platform usage into business outcomes, build ROI stories, and guide customers toward growth.
Responsibilities
Proactively manage a book of mid‐market Iterable customers, with exposure to up‐market accounts.
Build and hold strategic advisor relationships at every level of the account, including C‐suite and executive stakeholders.
Connect platform usage directly to each customer's stated business goals, and build the ROI story in their language.
Bring a consulting approach to account strategy, structuring ambiguous problems, diagnosing root causes, and building business cases.
Identify and pursue expansion opportunities with the Customer Account Manager.
Track shifts in the CRM, MarTech, and AI landscape and translate change into concrete recommendations.
Lead the customer engagement cadence, including structured check‐ins, success planning, relationship mapping, health checks, and onsite Executive Business Reviews.
Represent the voice of the customer to product teams, working cross‐functionally with Support and others to resolve issues fast.
Proactively monitor account health signals and anticipate risk before it is raised.
Innovate ways of working with agents, tools, and automations to become a strategic advisor.
Judge your own success by what truly changed for the customer.
What We're Looking For
Must Have




Experience owning a portfolio of B2B SaaS accounts focused on driving value, adoption, retention, and growth.
Demonstrated consulting mindset: structured, hypothesis‐driven problem‐solving and comfort operating in ambiguity.
Executive presence with a proven track record of engaging C‐suite stakeholders and translating platform value into ROI.
Systems thinking: mapping how technology, process, and people interconnect across a business.
Ease and fluency with AI‐native products and an ability to keep pace with rapid change.
Track record of proactively learning and adopting new tools.
Technical curiosity without needing to be an engineer.
CRM or marketing‐technology industry expertise.
Robust written and verbal communication, including presenting complex ideas simply to executives.
Willingness to travel (up to ~25%) for onsite client meetings.
Highly Valued
Prior management consulting or marketing industry experience.
Experience with data activation and automation tools.
Practical use of AI tools such as ChatGPT, Claude, Gemini.
Fluency in Mandarin valuable for our Asia‐based customer base, though not required.
Competitive salary and meaningful equity.
General allowance for private medical insurance, life insurance, and supplementary benefit plans.
Superannuation.
28 days of annual leave.
Community impact days.
Equal Employment Opportunity
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‐identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable law.
Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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📌 Mid-Market Customer Success Manager - Apac New Sydney, Australia (New South Wales)
🏢 Iterable
📍 New South Wales