Help deliver the future of customer identity at Medibank.
We're looking for a CIAM Analyst to join our Customer Identity and Access Management team, acting as the bridge between business stakeholders, delivery squads and CIAM engineers.
You'll own the CIAM backlog, drive requirements and prioritisation, coordinate delivery across multiple teams, and help ensure our identity platforms deliver secure and seamless experiences for customers.
Responsibilities
Gather and translate business requirements into user stories and acceptance criteria
Own and prioritise the CIAM backlog across BAU, migration and project initiatives
Act as a Product Owner proxy, supporting sprint planning and delivery readiness
Coordinate dependencies across squads, platforms and stakeholders
Perform impact assessments for new initiatives and platform changes
Manage intake and triage of CIAM incidents, requests and operational demand
Support testing, UAT, release planning and documentation
Qualifications
5+ years' experience as a Business Analyst, Technical Business Analyst, Product Owner or Platform Analyst within Agile environments
Solid experience in backlog management, requirements gathering and stakeholder engagement
Experience with Auth0, Okta or other CIAM platforms




Proven ability to coordinate delivery across multiple squads and complex platforms
Experience writing user stories, defining acceptance criteria and facilitating workshops
Understanding of customer identity and authentication concepts, including:OAuth2
OpenID Connect (OIDC)
SAML
SSO
MFA
Federation
APIs and token-based security models
Experience working with JIRA and Confluence
Strong prioritisation, problem-solving and organisational skills
Ability to balance BAU support, platform enhancements and strategic initiatives
Nice to Have
Exposure to identity transformation or migration programs
Experience in regulated industries such as health, insurance or banking
Understanding of incident, problem and change management
Experience supporting identity, authentication or digital customer platforms
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
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📌 Ciam Analyst (Melbourne)
🏢 Medibank
📍 Melbourne