Vectiq is strengthening its IT Service Management (ITSM) capability across two key initiatives, supporting service transformation, operational uplift and governance maturity within secure environments.
We are seeking experienced ITSM professionals to contribute to the design, implementation and optimisation of service management frameworks within complex, enterprise-scale programs.
Roles Commencing Over the Next 3 - 6 Months
ITSM Consultants & Architects
Service Delivery Managers
ITSM Process Leads
Service Design Specialists
Operational Governance Specialists
Depending on role and seniority, responsibilities may include:
Development and refinement of core service management disciplines including:Incident, Problem, and Change Management
Service Request and Catalogue Management
Design, implementation and uplift of ITSM processes aligned to best practice
Operational readiness planning and transition-to-support activities
Development of governance models, reporting structures and performance metrics
Facilitation of service design workshops and stakeholder engagement sessions
Creation of service documentation, process maps and operating models




Identification and delivery of Continuous Service Improvement (CSI) initiatives
Alignment of ITSM frameworks with enabling platforms (e.g. ServiceNow, BMC, Jira Service Management)
Experience & Skills
Demonstrated experience implementing or uplifting ITSM frameworks within enterprise environments
Solid working knowledge of ITIL principles
Experience operating within structured, governance-driven delivery environments
Experience within Federal Government or other secure environments highly regarded
Current NV1 clearance minimum (NV2 and TSPV highly regarded)
What We're Looking For
Professionals who take ownership of service outcomes and operational maturity
Strong stakeholder engagement and communication capabilityA structured, detail-oriented approach to governance and process design
Interest in contributing to a growing sovereign IT services capability
If you're interested in contributing to meaningful service management initiatives within secure environments, send me a message or apply for a confidential discussion.
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📌 Information Technology Service Management Consultant (Canberra)
🏢 Vectiq
📍 Canberra