Defence Housing Australia is seeking an experienced Scheduling Manager to join the Customer Experience team in Adelaide or Townsville.
You will influence operational strategies, lead scheduling and labour forecasting for a large contact centre, and ensure resources are used effectively to deliver excellent customer service.
You will monitor performance, report on outcomes, and drive continual improvements across sites with robust stakeholder engagement.
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📌 Contact Centre Scheduling Manager — Flexible Hours & 15.4% Super (Adelaide)
🏢 Defence Housing Australia
📍 Adelaide
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