We are seeking a
Senior Account Director
to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement, account growth, and long-term relationship management.
As Senior Account Director, you will be responsible for developing trusted relationships across both organisations, understanding their business priorities, and ensuring they realise value from Ideagen's solutions. You will identify opportunities to expand the use of our aviation portfolio, supporting both customer success and revenue growth.
Location: Melbourne or Brisbane
Level: Senior Manager
Department: Revenue
Working Pattern: Hybrid
Responsibilities
Develop and maintain senior stakeholder relationships
Create and execute strategic account plans that support customer objectives and business growth
Identify opportunities for account expansion, including additional products, services, and solution adoption
Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
Act as the primary point of contact for strategic account activity and customer engagement
Deliver accurate forecasting, account reporting, and pipeline management
Maintain account information and activity within Salesforce




Collaborate with internal teams to resolve customer challenges and maximise value delivered
Share customer feedback and market insights to support product and go-to-market strategy
Skills and Experience
Experience in account management, customer management, or related commercial roles
Experience managing large, strategic accounts and driving revenue growth
Knowledge of the Australian aviation sector and its stakeholder environment
Experience working with software, technology, or SaaS-based solutions
Strong commercial, planning, and forecasting skills
Experience using Salesforce or a similar CRM platform
Excellent communication, presentation, and relationship-building abilities
A cooperative approach and ability to work effectively across multiple teams
About Ideagen
Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. Everyday, millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
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📌 Account Director (Melbourne)
🏢 Ideagen
📍 Melbourne