Team Leader - Canberra, ACT
Job no:
******
Brand:
FCM
Work type:
Full time, Hybrid
Location:
Australian Capital Territory
Categories:
Sales and Customer Service, Leadership
ABOUT THE OPPORTUNITY
FCM is expanding our Canberra business and we need a new leader at the front. You will lead a team of travel experts, supporting key Government travel accounts, shaping both performance and culture from the ground up.
This role combines leadership, commercial insight and operational expertise, giving you the opportunity to drive outcomes for both customers and your team.
You will play a pivotal role in developing high-performing Travel Consultants while building strong, long-term client relationships. If you thrive in a fast-paced, customer-centric environment and love seeing others succeed, this is your opportunity to make a real impact.
KEY RESPONSIBILITIES
Lead, coach and develop a high-performing team of Travel Consultants
Build strong relationships with Government and corporate clients, driving retention and growth
Oversee daily operations, ensuring service excellence, SLA delivery and process compliance
Support complex bookings, escalations and technical problem-solving
Identify opportunities to improve performance, profitability and customer experience
Collaborate with internal stakeholders to deliver seamless service outcomes
Contribute to a safe, inclusive, and accessible work setting where all Flighties feel welcomed, respected and supported to thrive
EXPERIENCE & QUALIFICATIONS
5+ years' experience in the travel industry (corporate or retail)




Previous leadership or senior Travel Consultant experience
Strong GDS expertise, ideally Sabre
Proven ability to manage complex itineraries and client relationships
Commercially minded with strong communication and problem-solving skills
Experience working with KPIs and driving team performance
WHAT YOU'LL ENJOY
OTE $120,000+ (comprising $80,000 base + uncapped monthly incentives) + super
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts,



financial planning advice, employee share plan and more
Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****, Sydney in ****)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our setting is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan – we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave
Applications close:
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
#J-*****-Ljbffr

📌 Team Leader - Canberra, Act
🏢 Traveltechessentialist
📍 Canberra