Join a
**** AFR BOSS Best Places to Work Gold Winner
and
**** Sustainability Champion
recognised by the World Steel Association. Play a key role in shaping our performance across our (insert specific) business.
Reporting to the NSW Regional Manager and based at our Glendenning site, you will lead the estimating and scheduling capability that sits behind every ARC project in NSW. Your team spans across multiple NSW locations and is supported by external offshore providers. You will be the leader who brings them together, builds their capability and holds the quality standards high.
This is a hands‐on, customer‐facing leadership role. You will be in contact with customers every day such as builders, concreters and project teams, resolving issues, building relationships and using what you hear to reshape how we estimate, schedule and deliver. You will also oversee our Sales & Admin team, where quoting turnaround, pricing discipline and conversion are the measures that matter.
As a member of the Regional Leadership Team, you will help shape the regional strategy and translate it into practical improvement projects, working closely with Area Managers, Key Account Manager and Branch Managers to solve problems at the source.
What you will do be doing:
Lead, coach and develop estimating and scheduling teams across multiple NSW locations, plus our external offshore providers
Own the accuracy, turnaround and quality of estimates and schedules (and keep lifting the standard)
Be a visible point of contact for customers, turning daily interactions into a measurably better customer experience
Oversee the Sales & Admin team, with a clear focus on quoting, pricing and conversion




Drive continuous improvement across post‐sales processes, systems and reporting
You will be rewarded with:
The chance to make a significant impact in a highly visible leadership role, shaping the customer experience strategy across NSW
Long‐term career development opportunities within a large national organisation
Collaborative, supportive team environment
Primary Benefits:
We offer a range of benefits designed to support you at work and beyond:
Paid parental leave that goes further
- 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
Health cover at discounted rates
- Access corporate rates with nib Health Insurance to support you and your family
Everyday savings
- Access a wide range of employee discounts across major brands including retail, travel and lifestyle
What you will bring:
Leadership experience in estimating, scheduling, planning or a comparable operational function
Experience leading dispersed teams across multiple sites, ideally including outsourced or offshore providers
A genuine customer‐first mindset, and the confidence to deal with customers directly every day
A continuous improvement track record — you spot inefficiency and fix it




Strong commercial and financial acumen
Excellent communication skills, with the ability to actively listen and consult stakeholders
Strong negotiating and problem‐solving skills
Comfort with change, and the resilience to lead others through it
We offer more than just a job; we provide a dynamic environment built on
three pillars
that define our commitment to both our team and our industry.
Work with a greater purpose
- join us on our pursuit of a sustainable future and contribute to our nation's legacy.
Work well, live better –
experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
Build your own future –
grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
The Australian Reinforcing Company (ARC) is Australia's local reinforcing partner. With more than 100 years behind us and the country's largest branch network, we deliver reinforcing where it's needed, backed by people who know their communities and projects.
A brand of InfraBuild, ARC connects local service with a national, integrated steel supply chain built on recycled steel and Australian manufacturing.
We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant
.
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📌 Customer Experience Manager (New South Wales)
🏢 ARC - The Australian Reinforcing
📍 New South Wales