At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast‐paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
As a Performance Manager, you'll work closely with Premium staff within our Premium and Credit Team to uplift performance, whilst ensuring the delivery of a customer‐centric and best in class Premium and Credit service. This will be achieved through conducting thorough and in-depth reviews of reporting and premium work/audits, along with coaching and mentoring staff.
Responsibilities
How you'll make an impact




Support compliance with WorkSafe requirements through assurance and audit activities.
Drive improved performance across key Premium and Credit measures.
Enhance operational consistency, governance, and risk management.
Build capability within the Premium and Credit teams through coaching and support.
Partner with stakeholders to develop, deliver, and evaluate training solutions for the Premium team.
About you
Workers Compensation/Premium and Credit Management experience preferred
Knowledge of general business and administrative practices
Excellent customer service skills
Excellent communication and interpersonal skills
PC literate – Database and Microsoft Office
Outstanding leadership skills
Coaching and mentoring experience
Time management and organisation skills
What We Can Offer You
Attractive remuneration packaging & hybrid work arrangements including Work from Home
Paid Parental Leave to support your family life
Reproductive leave
A friendly, cooperative and supportive working environment
Opportunities for ongoing education and development, as well as career progression
Corporate health insurances discounts, wellness programs and additional leave options
Discounts and cash‐back offers from hundreds of retailers
Birthday leave - take a day off during your birthday month as a gift from GB!
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📌 Performance Manager (Melbourne)
🏢 Gallagher Bassett
📍 Melbourne