Strata Choice is a leader in the strata industry, delivering exceptional management services to our clients. With a diverse and prestigious portfolio of properties across NSW, we provide expert guidance and tailored solutions to our clients. Our team is committed to delivering outstanding service, upholding the highest standards of professionalism, and creating a positive customer experience.
About the Role:
The Client Solutions Manager sits at the centre of our commitment to delivering an outstanding client experience.
The primary focus of this role is to provide proactive client service while taking ownership of client retention outcomes. You will identify client risk early, strengthen relationships through regular engagement, analyse trends and exit feedback, and collaborate and guide internal teams to drive sustainable service improvements.
Working closely with the Head of Growth, the Strata team and the Client Allocation Committee, you will play a critical role in shaping retention strategies and supporting long-term business growth.
Key Responsibilities:
Client Advocacy & Retention
Champion service excellence across the organisation
Monitor at-risk clients and conduct proactive check-ins
Analyse exit feedback and provide retention insights




Complaint Resolution & Solutions Delivery
Manage complex client matters from investigation to resolution
Identify root causes and implement sustainable solutions
Support and guide Strata Managers on sensitive issues
Track client trends and recurring concerns
Identify training gaps and recommend improvements
Maintain accurate CRM records and support informed decision-making
What We're Looking For:
To succeed in this role, you will bring strong technical expertise combined with exceptional interpersonal skills.
You will demonstrate:
Minimum 5 years' experience as a Strata Manager is a must to be considered for this role
A current Class 1 Strata License
Proven ability to navigate complex and sensitive client situations
Robust conflict resolution and negotiation skills
Exceptional communication skills, both written and verbal
A proactive, solutions-focused mindset
The ability to analyse trends and implement structured improvements
Organised, methodical, and detail-oriented approach
If you're enthusiastic, reliable, and ready to contribute to a collaborative team, we'd love to hear from you.
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📌 Client Solutions Manager (New South Wales)
🏢 Strata Choice
📍 New South Wales