Quality Assurance Specialist – General Insurance Claims
As a quality assurance specialist within our General Insurance Claims team, you will help deliver exceptional outcomes for customers by ensuring claims decisions, processes and practices meet the highest standards of quality, compliance and customer care.
Reporting to the Claims Quality Assurance Manager – GI and Life, you will partner with leaders and stakeholders to provide valuable insights that drive continuous improvement, support risk management and enhance the customer experience.
Responsibilities
Conduct quality assurance reviews across General Insurance claims portfolios to assess compliance, consistency and customer outcomes
Analyse trends and quality insights to identify improvement opportunities and reduce recurring issues
Build strong relationships with claims leaders and stakeholders to influence quality outcomes and uplift capability
Support governance activities by identifying regulatory risks and contributing to remediation initiatives
Prepare and present quality reporting, findings and recommendations to leadership and governance forums
Contribute to training, coaching and continuous improvement initiatives across claims teams
Qualifications
Experience working within the insurance industry, ideally with a strong focus on claims
Demonstrated experience in quality assurance, auditing, governance or senior claims roles




Strong knowledge of General Insurance claims processes and regulatory requirements
Excellent analytical, reporting and problem‐solving capabilities
Proven ability to engage, influence and build effective stakeholder relationships across multiple levels
Relevant industry qualifications such as ANZIIF or equivalent will be highly regarded
Perks
5 weeks of annual leave for permanent staff, plus 15 days of personal/carer's leave and access to Family Care (parental leave)
Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees
Wellbeing program including an AUD$500 annual wellbeing payment and an AUD$295 new‐starter e‐voucher for home‐office setup
Access to award‐winning training programs to support career growth and development
Global mobility opportunities across more than 200 countries worldwide
Volunteer opportunities and support for sustainability initiatives (e.g., tree planting for every new employee)
Diversity and inclusion initiatives, including WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity memberships
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.
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📌 Quality Assurance Specialist (New South Wales)
🏢 Zurich Australia
📍 New South Wales