Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact
About The Opportunity
As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights. You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business. This is an exciting opportunity to lead a high-performing team while delivering innovative analytics solutions that directly impact customer experiences and business outcomes.
Key Responsibilities
Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement
Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
Support loyalty program planning through upfront value estimation and post-execution performance analysis
Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance
Drive data enablement priorities and facilitate execution of data-led use cases
Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
Partner with technology teams to identify and implement opportunities for automation and innovation through data
Lead cross-functional analytics, reporting, and business intelligence initiatives from prioritisation through delivery
Manage priorities, roadmaps, timelines, and stakeholder expectations to achieve high-quality outcomes
Build, coach,



and develop a team of data analysts and data scientists
Participate in agile ceremonies, workshops, planning sessions, retrospectives, and communities of practice
Stay informed on emerging trends and developments relating to customer data and loyalty analytics
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
5+ years' experience delivering analytics solutions, preferably within retail or customer-facing industries
Experience working with loyalty programs and customer engagement strategies
Proficiency in descriptive analytics, SQL, reporting, and Power BI
Demonstrated success using data and analytics capabilities to generate measurable business value
Experience with advanced and predictive analytics
Strong stakeholder engagement, communication, and presentation skills
Experience leading teams and delivering outcomes through cross-functional collaboration
Familiarity with agile methodologies and ways of working
Strong business acumen and customer-centric mindset
Tertiary qualification in a relevant discipline
About The Brand
World360 Rewards (part of Flight Centre Travel Group) is a global loyalty platform that helps brands engage and inspire through unforgettable rewards—from travel experiences to gift cards and more. It's a smarter way to recognise, motivate, and connect with the people who matter most.
What You'll Enjoy
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd




Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our setting is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the workplace
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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📌 Lead Data Analyst- South Bank, Qld (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane