Join an industry leader and tackle some of the industry's most engaging challenges.
17th March, ****
CyberCX is Australia's leading independent cyber security consultancy organisation.
To continue delivering a world-class service to our clients, we are looking for a passionate Strategic Delivery Lead to join our Service Delivery team.
The Strategic Delivery Lead will bring strategic focus to complex client engagements and is responsible for ensuring client satisfaction, service delivery, contract conformance and strategic growth.
In addition, the Strategic Delivery Lead will be responsible for assisting the Manager of Service Governance to design and deliver strategic outcomes associated with the delivery of services and customer advocacy.
In this role, you will:
Act as the national champion for strategic service governance and escalation point for MSS strategic portfolio of services
Assist Manager MSS Service Governance with delivering strategic governance improvement initiatives
Act as a Senior Service Delivery manager for nominated customer accounts
Develop and maintain relationships both internally and externally to ensure the effective delivery of Managed Security Services
Ensure the delivery of accurate Service Delivery reports to your clients/for your client projects in accordance with the Service Governance reporting framework
Responsible for ensuring the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met
Act as a single point of escalation for assigned customer accounts
Actively collaborate across CyberCX and continuously look for ways to add value.
Facilitate communication, partnerships,



and cross-pollination across the business to allow teams to better engage and service customers
About you:
Tertiary qualification in Information Technology or Business Administration are preferred
Considerable experience in governance, service delivery and executive client management
Experience in a similar level of role, with particular focus on information technology and cyber security
Exceptional stakeholder engagement and communication skills with an ability to build collaboration, rapport and credibility with senior leaders and internal working teams
Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business
Outstanding organisation and planning skills with the ability to work on multiple deliverables and to lead a cross-functional team
Able to think strategically about partnership opportunities and solutions
What's in it for you?
Once-in-a-career growth opportunities – unique chance to be part of high-growth business
Work with cyber security thought leaders to deliver world-class services
A dynamic, independent environment where you're given flexibility to do your best work
Ongoing personal development and career training
About CyberCX
CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments.
With a workforce of over **** cyber security professionals and a footprint of over 25 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.
This is a unique opportunity to be part of the future of Australian cyber security and tackle some of the industry's most interesting challenges.
Candidates must have unrestricted working rights in Australia.
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📌 Strategic Delivery Lead (Brisbane)
🏢 CyberCX
📍 Brisbane