Occupation:
Accounting, finance and procurement
Reference:
VG/*******
Footscray location, with adaptable, hybrid work arrangement
Shape how we listen, respond and improve
About State Trustees
At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.
About the Role
If you enjoy solving problems, influencing others and making things better, this role will suit you.
Manage client feedback and complaints from start to finish
Investigate issues and work with teams to find fair, timely resolutions
Communicate clearly and empathetically with clients
Spot trends and identify opportunities to improve processes
Partner with stakeholders to implement practical improvements
Use data and insights to influence better ways of working
Skills & Experience
Experience handling complex complaints or escalations
Strong communication skills and a calm, empathetic approach
Confidence working with a range of stakeholders




Ability to identify problems and suggest practical improvements
Strong attention to detail and organisation skills
Experience in a regulated or complex environment (highly regarded)
Employee Benefits
We're proud to offer a range of benefits that support our team's wellbeing and growth:
Flexible working conditions
Health and wellbeing programs
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Retail and lifestyle discounts
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.
We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.
Applications close Thursday 13 August **** at *****pm
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📌 Client Feedback & Continuous Improvement Coordinator (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne