Location
Kensington
Job Type
Permanent Full-Time working 38 hours per week
Salary
$97,****** - $102,****** per annum, based on skills and experience plus 12% superannuation. (pro-rata for part-time employment)
What we offer our employees
Salary packaging options to improve your take home pay - up to $18,500 can be packaged every year (details via AccessPay!)
Leave loading of 17.5%
Flexible working arrangements
Employee Assistance Program
Discounted health insurance and free flu shots each year
About the role
The Store Operations Manager plays a key leadership role within Social Enterprises, driving operational excellence, customer experience, and commercial performance across BSL's retail store network. The role supports the development and implementation of strategies, programs, and operational initiatives that strengthen retail capability, improve customer outcomes and contribute to BSL's social impact and financial sustainability.
Key responsibilities
Provide operational leadership and support to the BSL store network, working with Area and Store Managers to improve customer experience, sales performance and operational outcomes.
Support the development and implementation of retail operational standards, processes and continuous improvement initiatives across the store network.
Maintain and utilise store performance reporting, identifying opportunities to improve revenue, customer outcomes and operational efficiency.
Collaborate with marketing, supply chain and other internal stakeholders to support campaigns, inventory management and community engagement activities.




Lead and support capability development for retail leaders, while fostering a strong safety culture for staff, volunteers and customers.
About Brotherhood of St Laurence
We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.
The Brotherhood of St Laurence (BSL) has a explicit vision - an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of ****+ employees and ****+ volunteers to make a difference in our communities.
What we are looking for
We are seeking an enthusiastic and motivated individual who has a passion for supporting the mission of BSL and delivering excellence in your role.
Key skills and experiences
Tertiary qualifications in Business, Retail Management, Commerce or a related discipline.
Minimum 6 years' experience in senior retail management, including multi-site store management.
Demonstrated ability to lead high-performing teams,



deliver operational targets and communicate effectively across a decentralised workforce.
Strong financial, commercial and supply chain management experience, with the ability to identify performance improvement opportunities.
Excellent stakeholder management, project management, influencing and relationship-building skills, with a highly customer‐centric approach.
If this sounds like the right fit for you
If you are interested in this exciting opportunity and looking to contribute to our organisation's success, we'd love to hear from you.
Applications close
Thursday 30 July at 11:55 pm
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
BSL is a child‐safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre‐employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
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📌 Store Operations Manager (Melbourne)
🏢 Brotherhood Of St Laurence
📍 Melbourne