EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.
THE OPPORTUNITY
We are currently seeking a Mobile Case Manager for a 12-month secondment, covering Coffs Harbour, Grafton, Port Macquarie and surrounding areas.
If you're a Rehabilitation Consultant or Allied Health Professional with workers' compensation experience looking to step away from clinic or desk-based work, this could be a great next step into a more mobile role where you'll be out in the field, working directly with people and making a real difference every day.
The purpose of this role is to focus on early, timely and personal face-to-face claims management, helping injured workers return to work and supporting their employers. Due to the nature of this role, you will be required to travel across the region to support our stakeholders, with a maximum travel time of 3 hours one way.
You will undertake approximately 8 visits per week to best support our customers. A laptop, mobile phone, and either a fleet car or car allowance will be provided to support travel across the region as required.
Your Responsibilities
Deliver personalised face-to-face assistance to workers and employers
Provide workers' compensation advice to stakeholders such as workers employers and providers
Conduct community visits inclusive of but not limited to work sites or medical clinics
Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
Consult with Providers, Employers and Return to Work Specialists where required
About You




Strong Rehabilitation / Return to Work experience required, with demonstrated background as a Rehabilitation Consultant, Allied Health Professional, or experienced Workers Compensation Case Manager
Knowledge of the NSW workers' compensation legislation and regulations
Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
Excellent attention to detail, organisational skills, written and verbal proficiency
Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
Current unrestricted NSW Driver's License
What We Offer
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their career development and providing generous employee benefits.
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📌 Mobile Case Manager (Tweed Heads)
🏢 EML Group
📍 Tweed Heads