Founded in ****, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than **** people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
This is more than a traditional BDM role — it's your opportunity to
drive meaningful growth while making a real difference in people's lives.
As our
Customer Development Manager
, you'll take ownership of your region across
Illawarra North and the Sutherland Shire
, building solid community connections and driving new Home Care customers through a highly proactive, relationship-led approach.
This is an
autonomous, field-based role
where you'll be out in the community — not behind a desk — developing referral networks, representing IRT at events, and building brand awareness in your local area. You'll have
full ownership of the customer pipeline
, from lead generation through to conversion, working closely with marketing and operational teams to deliver targeted initiatives that drive sustainable growth.
From generating leads to guiding families through important care decisions, you'll play a key role in helping people access the support they need to live independently, while delivering an exceptional customer experience at every stage.
This is a role for someone who thrives on autonomy, enjoys being visible in the market, and is motivated by both
commercial success and genuine impact
.
To be Successful You Will Have




You're someone who knows how to build momentum, create opportunities, and turn relationships into results — all while keeping the customer at the centre.
You will bring:
Proven experience in
business development, sales or growth-focused roles
, ideally within home care, aged care or community services
Strong understanding of the
aged care system
, particularly Support at Home (or the ability to quickly build this knowledge)
A natural ability to
build trust and influence
with a wide range of stakeholders — from referrers to families
Confidence working autonomously, managing your own pipeline and driving outcomes in your region
A proactive, "get out there and make it happen" mindset with a passion for community engagement
Strong communication and presentation skills, with the ability to represent IRT at events and in the local market
Commercial acumen, with the ability to identify opportunities and respond to market insights
A genuine commitment to delivering an
exceptional customer experience
A current
driver's licence and willingness to travel within the above regions
Highly regarded (desired)
Tertiary qualifications in
Business, Case Management or a related discipline
Experience within the
aged care and/or home care would be preferred
Benefits for You
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
Flexible working conditions
Birthday leave - relax and take a day off on us!
Professional and career development opportunities
Multiple career pathways
Discounted gym memberships
Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If this sounds like the right fit, click
"Apply Now"
, complete your details and submit. You can also apply via our
Careers page
.
Please note: we can't accept applications or resumes by email—apply through
SEEK
or our
Careers page
.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.
#J-*****-Ljbffr

📌 Customer Development Manager (Wollongong)
🏢 Irt Group
📍 Wollongong