Description
We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and advantages.
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our **** local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The Capacity and Availability Manager plays a key role in delivering ITIL® 4 aligned services within a SIAM shared-resource model. In this role, you will provide cross-practice oversight, lead Capacity and Availability practices, and ensure alignment with customer policies and practice definitions. You will support governance forums, foster strong stakeholder engagement, and champion continual improvement across service delivery practices.
Key Responsibilities
Lead service delivery governance by managing SLAs, conducting quality reviews, and representing teams in SIAM forums.
Drive continual improvement initiatives across ITIL practices while acting as an escalation point for service matters.
Develop and maintain playbooks, ensuring clear workflows, controls, and alignment with customer policies.
Create and manage Capacity, Availability, and Performance plans including forecasting, trending, and analysis.
Collaborate with stakeholders and vendors to enhance tooling, reporting, dashboards, and data quality.
About You and What You'll Bring
Demonstrated experience in ITSM or Service Governance within SIAM environments, with cross-practice exposure.
Strong communication and stakeholder engagement skills, with the confidence to facilitate across diverse teams.
Skilled in ServiceNow reporting, dashboarding,



and driving data quality improvements.
Highly organised and proactive, with the ability to manage multiple priorities and lead continuous improvement initiatives.
ITIL® 4 Foundation certified (required), with SIAM and advanced ITIL certifications highly regarded.
This role does require the successful applicant to be an Australian Citizen and be able to gain and maintain a Baseline level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do meaningful work, feels supported, valued, and respected, and has equal access to opportunities to thrive.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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📌 Capacity And Availability Manager (Canberra)
🏢 Leidos
📍 Canberra