About The Role
As National Professional Services Manager, you will lead a team of four Professional Services Pharmacists and drive the development, implementation, and growth of qualified services across the IPA network. You will work closely with member pharmacies to optimise pharmacy practice, increase the uptake of professional services, and maximise available remuneration opportunities through effective program execution. Through strong leadership, coaching, and stakeholder engagement, you will support pharmacies in delivering measurable improvements in business performance, operational excellence, and patient care. This is a highly visible leadership role that combines people leadership, strategy, and execution, with a clear focus on helping independent pharmacies thrive in an evolving healthcare landscape.
Role and Responsibilities
Lead, coach and develop a team of four Professional Services Pharmacists, fostering a high-performing, member-focused culture.
Support independent pharmacies to grow professional services revenue through clinical programs, care plans, 8CPA initiatives, and emerging healthcare opportunities.
Drive the Catalyst Enhanced Professional Services Program, helping pharmacies evolve from a dispensing-focused model to structured clinical care delivery.
Conduct pharmacy visits, health checks, and business reviews to identify operational improvements, revenue opportunities, and sustainable growth initiatives.
Develop and deliver training programs, tools, and resources that build capability and support best-practice pharmacy operations.
Drive adoption of key IPA programs and platforms.
Skills and Requirements
Registered Pharmacist with current AHPRA registration and strong community pharmacy experience.
Proven people leadership experience,



with the ability to coach and develop high-performing teams.
Experience implementing and driving professional services programs that deliver measurable outcomes.
Strong understanding of 8CPA programs, pharmacy operations, and the evolving scope of pharmacist practice.
A proactive, forward-thinking leader who can identify opportunities, drive change, and execute effectively.
Commercially astute with strong stakeholder management and communication skills.
Hands‐on, practical, and passionate about supporting independent pharmacies through a member‐first mindset.
Benefits and Perks
Exclusive discounts on our consumer health, wellness and beauty products – including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own and many more.
Free membership to 28 by Sam Wood – an online program designed to help Australians get fit at home and live healthier lives.
Generous parental leave scheme.
Access to discounted private health insurance through Australian Unity, AIA Health or NIB.
Values-driven business fostering a supportive and friendly team culture.
Ability to work autonomously, empowering you to drive your own success.
Convenient head office location close to public transport, cafés and restaurants.
Opportunity to grow your career across all divisions within DBG Health.
Ability to purchase additional leave for personal time.
Explore the option of paying for your vehicle costs through novated leasing.
DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‐opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
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📌 National Professional Services Manager (Melbourne)
🏢 Independent Pharmacies Australia (IPA)
📍 Melbourne