About The Role
Full time, 8:00 am - 4:00 pm
As the first point of contact for the Autobody and Van Service Centre at Mercedes-Benz Melbourne, you will play a key role in delivering a professional, efficient, and customer focused experience across accident repair and commercial vehicle service operations.
You will be responsible for managing incoming calls, coordinating service and repair enquiries, and ensuring customers are directed to the appropriate team members. This includes liaising closely with body shop estimators, service advisors, and workshop staff to support smooth workflow and accurate job management.
A key requirement of this role is experience using the iBody system, which is essential for managing autobody repair administration, job tracking, and workflow coordination.
You will also be responsible for welcoming customers, maintaining a professional reception area, and ensuring all communication reflects the high standards of Mercedes-Benz Melbourne.
Key Responsibilities
Answer all incoming calls promptly, professionally, and courteously
Manage service, repair, and accident related enquiries and direct them appropriately
Coordinate bookings and support workflow across the autobody and van service operations
Use the iBody system to manage repair jobs, documentation, and job progression tracking
Assist with administration including job cards, repair documentation, and internal communications
Liaise with service advisors, estimators, and workshop teams to support efficient operations
Greet customers and visitors in a professional and welcoming manner
Maintain a clean, organised, and professional reception area
Take and accurately relay messages in a timely manner
Candidate Requirements
Solid communication, customer service, and organisational skills




Professional presentation with a confident and polished phone manner
Experience managing a busy multi line switchboard
Proficiency in Microsoft Word, Excel, and email systems
Previous experience in automotive service, autobody, or repair centre reception highly regarded
Experience using iBody is preferred but not essential
Ideal Attributes
Highly organised with strong attention to detail
Able to manage competing priorities in a fast paced workshop environment
Friendly, approachable, and customer focused
Solid team player who supports workshop and service operations
Committed to delivering a high standard of customer experience
Flexible and proactive in supporting operational needs
Benefits Include
Attractive remuneration package
Opportunity to work with a leading luxury automotive brand
Collaborative and supportive team environment
Career development and growth opportunities within LSH Auto
Ongoing training and professional development
Employee Assistance Program
Wellness benefits including discounted gym membership and wellbeing support
Why Choose LSH Auto Australia
Operating in the capital cities of Sydney, Melbourne, and Brisbane, we are part of LSH Auto Group, the world's largest Mercedes-Benz passenger vehicle dealer group, with more than 270 premium retail outlets across over 110 cities and a team of more than 24,000 employees globally.
As a leader in the Australian automotive retail industry, we have been recognised in the AFR BOSS Best Places to Work awards, reflecting our ongoing commitment to being an employer of choice.
Join us and become part of something special as we strive to deliver our vision: to become the benchmark for excellence in customer experience through living our values of Trust, Integrity, Teamwork, Relevance, and Social Responsibility.
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📌 Mercedes-Benz Melbourne - Operations Receptionist
🏢 LSH Auto Australia
📍 Melbourne