WorkTrybe is proud to partner with OnDeck as their in-house Talent Acquisition Partner, helping build a results-driven late stage collections team that supports Australian small businesses while recovering funds efficiently.
Are you motivated by targets, thrive in a fast-paced setting, and excel at turning challenging situations into positive outcomes? OnDeck is looking for determined, empathetic, and tenacious individuals ready to make a tangible impact one call at a time.
This isn't just another collections role.. It's your opportunity to shape the way small businesses navigate financial recovery and make a real difference in their journey.
What you'll be doing:
You'll be at the forefront of customer engagement, owning a portfolio of late stage accounts and working with customers to achieve fair and practical resolutions.
Handle high-volume inbound and outbound calls
Manage your own portfolio of late-stage recoveries
Skip trace to locate customers and enable contact
Build trust and negotiate realistic repayment plans
Liaise with field agents, solicitors, and third parties
Assess and respond to financial hardship applications
Stay compliant with ASIC, ACCC, Privacy Act, and internal policy
Collaborate with your team to smash individual and shared KPIs




What you'll bring:
1+ years of experience in collections (secured or unsecured)
Strong experience in late-stage collections and skip tracing
Confident communicator and skilled negotiator
Positive, team-oriented, and approachable
Strong attention to detail and natural problem-solving skills
Ability to prioritise, multi-task and remain focused under pressure
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Experience using Salesforce is a bonus - training provided
Litigation experience highly regarded
Why this opportunity stands out:
There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:
Make a real difference for small businesses across Australia
Be part of a team that's collaborative, open, and fun
Hybrid work model - work from home 1 day per week
Outstanding Sydney CBD location + fully stocked kitchen
Regular team building events + wellness initiatives
Learn, grow and thrive in a company that invests in you
Ready to bring your energy to a team that values impact and innovation?
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📌 Collections Specialist - Late Stage (New South Wales)
🏢 OnDeck Australia
📍 New South Wales