Novotel Sydney West HQ is currently recruiting for an experienced Assistant Manager to join the Reservations team.
About the role: Reporting to the Reservations and Revenue Manager, you will be responsible for supporting the day-to-day operations of the Reservations Department, ensuring effective reservation processes, exceptional guest service, and the optimization of room inventory to maximise hotel revenue.
Key responsibilities: Supervise and support Reservations Agents, providing coaching guidance and operational support.
Ensure all reservations are processed accurately and within established service standards.
Monitor reservation queues, emails, telephone enquiries and third-party booking channels.
Manage amendments, cancellations and special requests in accordance with policies.
Ensure all reservation records and complete, accurate, and compliant with Accor standards.
Handle escalated reservation enquiries and guest complaints professionally and promptly.
Assist the Reservations

📌 Assistant Reservations Manager (Sydney)
🏢 West Hq
📍 Sydney