Job Description
Take responsibility for upholding dealership and manufacturer standards across the service department
Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded
Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop
Provide high-level technical guidance to Workshop Controllers, Technicians, and Apprentice Technicians in diagnosing complex vehicle problems
Provide direction, leadership, and feedback to all workshop team members and supervisory staff
Monitor and maintain customer-service standards and implement strategies for continuous improvement
Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored
Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity
Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements
Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards
Take responsibility for maintaining strong customer relations and resolving escalated issues
About the Employer
Our client, Townsville Auto Group,
is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team.
Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, strong customer service, and high-level technical support across its workshop operations.
This chance comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland.
About the Candidate
Proven experience in automotive service management or a similar leadership role
Strong technical background with expertise in automotive systems and diagnostics
Excellent organisational and communication skills
Leadership qualities with the ability to inspire and guide a team
Commitment to delivering outstanding customer service
Work Environment
Competitive salary package
Genuine opportunities for career progression
Work within a respected dealership group
Supportive team environment
Opportunity to live and work in Garbutt/Townsville, Queensland
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